Program Overview
This programme is designed to strengthen employees’ ability to communicate effectively with customers in real workplace situations.
Participants will learn how to handle enquiries, manage complaints, and communicate clearly during service interactions. The programme emphasises practical skills, confidence building, and real-life application to improve overall customer experience.
Programme Details
Duration:
16 – 32 Hours (Long-Term)
Delivery Mode:
Physical / Online
HRD Claimable:
Outcome:
Yes
•Improved customer handling
•Better complaint management
•Increased service confidence
•Stronger communication skills
•Handle customer enquiries confidently
•Respond professionally to complaints
•Communicate clearly in service situations
•Apply basic sales communication
Objectives:
•Customer Communication Basics
•Handling Enquiries
•Complaint Handling
•Sales Communication
•Follow-Up Techniques
•Real Scenario Practice
Key Modules:
Programme Benefits:
•Improves customer satisfaction
•Reduces complaints
•Strengthens frontline staff
•Supports sales performance
Target Audience:
1. Customer service staff
2. Sales staff
3. Frontline employees