Program Overview
This programme focuses on developing professional conflict management skills and strengthening workplace relationships. Participants will learn how to identify conflict triggers, communicate calmly during disagreements and apply structured resolution approaches to maintain positive working environments.
Programme Details
Duration:
1–2 Days
Delivery Mode:
HRD Claimable:
Workshop / Role Play / Case Study
Yes
Outcome:
Participants will manage workplace conflicts more professionally and strengthen collaborative relationships.
• Understand causes of workplace conflict
• Learn structured conflict resolution methods
• Improve communication during disagreements
• Build respectful professional relationships
Objectives:
• Conflict sources and behavioural responses
• Communication techniques for resolution
• Emotional control during conflict
• Negotiation and compromise skills
Key Modules:
Programme Benefits:
• Reduced tension in teams
• Improved workplace cooperation
• Better communication effectiveness
• Stronger organisational harmony
Target Audience:
1. Team leaders
2. Supervisors
3. HR officers
4. Project team members